Warranty and Return
If you are unhappy with your purchase or
would like to return your items, please send your item back to our Distribution
Center in accordance with the following Return Policy:
1. Items must be sent back within 7 days after the
delivery if they do not meet your requirements.
2. Incorrect or Missing Items (Note: If such
items are not reported in within 2 days of receiving your package, we will not
issue store credit. Please email service@wd420glass.com for
assistance.)
3. Items must be free of stains, residue,
deodorant, or wear/use
4. WD420 Glass reserves the right to apply a 10%
restocking fee if you return the items within 7-day guarantee. After 7 days,
returns are subject to a 20% restocking fee.
5. Returns are processed within 1-3 business
days after your item(s) are received at our Distribution Center.
6. WD420 Glass does not provide pre-paid return
shipping labels; you will be responsible for covering the shipping costs to
return.
Additional notes: Depending on the shipping method and carrier
selected, your return package may take several days to reach us. Keep your
proof of postage and ship your return along with a tracking number as we are
not liable for return packages that are lost or stolen in-transit. Without
proof of receipt and delivery, WD420 Glass will not issue refund order for your
returns. Once your return is fully processed, we will issue you the refund
order.
RETURNED TO SENDER
& REFUSED PACKAGES
This can happen under conditions below:
1) an address is invalid or missing
information
2) the carrier is unable to deliver your
package
3) the order is refused by the customer at
the time of delivery.
Returned to sender or refused packages will
be restocked. We are unable to replace or reship in these instances as all
returned shipments are processed by our Returns Department. Instead, please
place a new order using the correct address. Keep in mind that we do not
guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that
are placed on our system. To ensure that your package is properly delivered,
make sure that your address is entered correctly and includes all relevant
information. The use of correct abbreviations, street numbers, building or
apartment numbers, and route information (if applicable) are critical to
ensuring delivery. WD420 Glass does not take responsibility for lost,
misplaced, or incorrectly delivered shipments if the address information
provided is incorrect at the time of purchase.
DAMAGED/BROKEN ITEMS
If you received damaged item(s), DO NOT throw
away the box or packing materials. We will need CLEAR photos of the broken
items as well as the box in order to file a claim with the shipping provider. Depending
on the extent of the damage, we may issue a return-shipping label, or simply
tell you to toss the broken item in the trash. In either case, a brand-new
replacement item will be sent out to you. All you have to do is file a claim to
the shipping provider and through the confirmation emails that were sent to you
from service@wd420glass.com, and from there, we will handle the rest.
INCORRECT OR MISSING
ITEMS
Upon delivery of your order, please
thoroughly check the items you received. If there are items from your order
that are incorrect or missing, we ask that you please provide us with pictures
of the following within 48 hours of delivery:
1. The original packaging your items came in.
2. The packing slip that came inside your
package.
3. The items that you received in your
package.
DO NOT USE THE ITEMS. If you use the items,
we cannot replace them. If you use the items, we cannot replace them. To help
expedite the process please include the photos in your initial email to service@wd420glass.com.
RESERVED RIGHTS
REGARDING RETURNS
WD420 Glass reserves the right to solely
define and limit, refuse, and/or reject returns from customers at any time due
to:
An irregular or excessive returns history
indicative of possible usage
An irregular or excessive returns history
used, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, WD420 Glass reserves the right to
refuse service (both in-store and online) to any customer or entity, due to
similar actions as noted above.
Non-WD420 Glass items sent to our
Distribution Center will be discarded upon receipt.