Shipping & Handling

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

SHIPPING TIMELINE FOR STORE ORDERS

The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US & International destinations may vary depending on the weight and type of mailing service selected. Store orders will get shipped accordingly depending on the mailing service you chose for your order.

SHIPPING FEES

The delivery is free shipping by default. If you prefer a fast and quick way, please choose the option of DHL delivery. Shipping fees are non-refundable. If you refuse any shipments from WD420 Glass, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

DELIVERY CLAIMS

If your tracking information shows that your package was delivered, but you can’t find it: Within 24 hours of expected delivery, please do the following actions & measures stated below:

1.     Verify the shipping address.

2.     Look for a notice of attempted delivery.

3.     Look around the delivery location for your package.

4.     See if someone else accepted the delivery.

5.     Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

If you have completed all of these appropriate measures, please submit a claim with the carrier that delivered the package. Once the claim has been submitted, please email us at service@wd420glass.com.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

WD420 Glass reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

An irregular or excessive returns history

An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or,

Potential fraudulent or criminal activity.

Similarly, WD420 Glass reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.