Terms and Conditions
Welcome
to our online store. We provide its services to you subject to the notices,
terms, and conditions set forth in this agreement (the "Agreement").
In addition, when you use our service (e.g., Customer Reviews), you will be
subject to the rules, guidelines, policies, terms, and conditions applicable to
such services, and they are incorporated into this Agreement by this reference.
We reserve the right to change this site and these terms and conditions at any
time.
Use of Site:
You represent and warrant that you are at least 18 years old or
visiting the Site under the supervision of a parent or guardian. Subject to the
terms and conditions of this Agreement, we hereby grants you a limited,
revocable, non-transferable and non-exclusive license to access and use the
Site by displaying it on your internet browser only for the purpose of shopping
for personal items sold on the Site and not for any commercial use or use on
behalf of any third party, except as explicitly permitted in advance. Any breach
of this Agreement shall result in the immediate revocation of the license
granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce,
distribute, display, sell, lease, transmit, create derivative works from,
translate, modify, reverse-engineer, disassemble, decompile or otherwise
exploit this Site or any portion of it unless expressly permitted in writing.
You may not make any commercial use of any of the information provided on the
Site or make any use of the Site for the benefit of another business unless
explicitly permitted in advance. we reserve the right to refuse service,
terminate accounts, and/or cancel orders in its discretion, including, without
limitation, if we believes that customer conduct violates applicable law or is
harmful to our interests.
You shall not upload to, distribute, or otherwise publish through
this Site any Content, information, or other material that (a) violates or
infringes the copyrights, patents, trademarks, service marks, trade secrets, or
other proprietary rights of any person; (b) is libelous, threatening,
defamatory, obscene, indecent, pornographic, or could give rise to any civil or
criminal liability under U.S. or international law; or (c) includes any bugs, viruses,
worms, trap doors, Trojan horses or other harmful code or properties. We may
assign you a password and account identification to enable you to access and
use certain portions of this Site. Each time you use a password or
identification, you will be deemed to be authorized to access and use the Site
in a manner consistent with the terms and conditions of this Agreement, and we
has no obligation to investigate the authorization or source of any such access
or use of the Site.
You will be solely responsible for all access to and use of this
site by anyone using the password and identification originally assigned to you
whether or not such access to and use of this site is actually authorized by
you, including without limitation, all communications and transmissions and all
obligations (including, without limitation, financial obligations) incurred
through such access or use. You are solely responsible for protecting the
security and confidentiality of the password and identification assigned to
you. You shall immediately notify any unauthorized use of your password or
identification or any other breach or threatened breach of this Site's
security.
New Users Subscribed by Default to Newsletter.
Notice: we can ship from different warehouses. For orders with
more than item, we may split your order into several packages according to
stock levels at our own discretion. We will process orders according to the
dispatch time indicated on the website. If the item has not been shipped based
on this estimation, we will offer the customer a solution via the Support
Center. If the customer contacts us before this we will act according to their
requests and our policy. Thank you for your understanding.
Reviews and Comments
Except as otherwise provided elsewhere in this Agreement or on the
site, anything that you submit or post to the site and/or provide, including,
without limitation, ideas, know-how, techniques, questions, reviews, comments,
and suggestions (collectively, "Submissions") is and will be treated as
non-confidential and nonproprietary, and by submitting or posting, you agree to
irrevocably license the entry and all IP rights related thereto (excluding the
moral rights such as authorship right) to our site without charge and we shall
have the royalty-free, worldwide, perpetual, irrevocable, and transferable
right to use, copy, distribute, display, publish, perform, sell, lease,
transmit, adapt, create derivative works from such Submissions by any means and
in any form, and to translate, modify, reverse-engineer, disassemble, or
decompile such Submissions. All Submissions shall automatically become the sole
and exclusive property and shall not be returned to you and you agree not to
raise any dispute in connection with any use of the entry in the future.
You warrant that your Submissions, in whole or in part, are clear
and free of any IP right infringement, disputes or third-party claims. we
assume no liability for any misuse of copyright or any other rights of third
parties by you. You undertake to defense for and indemnify the Sponsor against
any losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you
post comments or reviews to the site, you also grant us the right to use the name
that you submit with any review, comment, or other Content, if any, in
connection with such review, comment, or other content. You represent and
warrant that you own or otherwise control all of the rights to the reviews,
comments, and other Content that you post on this site and that use of your
reviews, comments, or other Content will not infringe upon or violate the
rights of any third party. You shall not use a false e-mail address, pretend to
be someone other than yourself, or otherwise mislead or third parties as to the
origin of any Submissions or Content. but shall not be obligated to remove or
edit any Submissions (including comments or reviews) for any reason.
Copyright
All text, graphics, photographs or other images, button icons,
audio clips, logos, slogans, trade names or word software and other contents on
the website (collectively, "Content"), belongs exclusively to our
site or its appropriate content suppliers. You may not use, reproduce, copy,
modify, transmit, display, publish, sell, license, publicly perform, distribute
or commercially exploit any of the Content or otherwise dispose of any of the
Content in a way not permitted, without our express prior written consent. The
use of data mining, robots, or similar data gathering and extraction tools as
well as the use of our trademarks or service marks in meta-tags is strictly
prohibited. You may view and use the Content only for your personal information
and for shopping and ordering on the site and for no other purpose. The collection,
arrangement, and assembly of all content on this site (the
"Compilation") belong exclusively to us. You may not use our Content
or Compilation in any manner that disparages or discredits us or in any way
that is likely to cause confusion or violation of any applicable laws or
regulations. All software used on this Site (the "Software") is the
property and/or its Software suppliers. The Content, the Compilation and the
Software are all protected under state, national and international copyright
laws. All rights not expressly granted are reserved. Violators will be
prosecuted to the full extent of the law.
We recognize and respect all copyrights and trademarks. As such,
any usage of television, motion picture, music, film festival or other names or
titles have no connection to us and are the sole property of the copyright or
trademark holders. Our dresses are inspired by celebrity style and are our
recreations of item's worn by the celebrities on your favorite television shows
and the red carpet, however they are not authorized, endorsed by, or connected
to these shows in any way and are not meant as infringements of any registered
trademarks or copyrights.
Intellectual Property Infringement
Policy
It is the policy to take appropriate action where necessary to
uphold and recognize all relevant State, Federal and International laws in
connection with material that is claimed to be infringing any trademark,
copyright, patent and all or any other Intellectual Property laws. If you are
an intellectual property rights owner and you believe that our sells, offers
for sale, or makes available goods and/or services that infringe your
intellectual property rights, then send the following information in its
entirety to us
Information required
1. An electronic or physical signature of the person authorized to
act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or
material;
3. A description of where the allegedly infringing material is
located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you,
such as your address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the
disputed use of the material is not authorized by the copyright or other
proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you
claim are infringed by the Website (e.g. "XYZ copyright", "ABC
trademark, Reg. No. 123456, registered 1/1/04", etc.);
7. A statement by you that the above information and notification
is accurate, and under penalty of perjury, that you are the copyright owner or
authorized to act on behalf of the owner whose exclusive right is allegedly
infringed.
Termination and Effect of
Termination
In addition to any other legal or equitable remedies, we may,
without prior notice to you, immediately terminate the Agreement or revoke any
or all of your rights granted under this Agreement. Upon any termination of
this Agreement, you shall immediately cease all access to and use of the site,
in addition to any other legal or equitable remedies, immediately revoke all
password(s), and account identification issued to you and deny your access to
and use of this Site in whole or in part. Any termination of this Agreement
shall not affect the respective rights and obligations (including without
limitation, payment obligations) of the parties arising before the date of
termination.
Order Acceptance
Please note that there may be certain orders that we are unable to
accept and must cancel. we reserves the right, at sole discretion, to refuse or
cancel any order for any reason. Some situations that may result in your order
being canceled include limitations on quantities available for purchase,
inaccuracies or errors in product or pricing information, or problems
identified by our credit and fraud avoidance department. We may also require
additional verifications or information before accepting any order. We will
contact you if all or any portion of your order is canceled or if additional
information is required to accept your order.
Both parties agree that, following order dispatch, transportation
is the sole responsibility of the third-party logistics provider. During this
stage, full ownership of the product(s) belongs to the buyer; all associated
liability and risks during transportation shall be borne by the buyer. All
orders reported as "delivered" by shipping companies are considered
delivered. we cannot be made liable of non-delivery in this case.
Typographical Errors
While we strive to provide accurate product and pricing
information, pricing or typographical errors may occur. We cannot confirm the
price of an item until after you order. In the event that an item is listed at
an incorrect price or with incorrect information due to an error in pricing or
product information, we shall have the right, at our sole discretion, to refuse
or cancel any orders placed for that item. In the event that an item is
mis-priced, we may, at our discretion, either contact you for instructions or
cancel your order and notify you of such cancellation.
Pricing in Different Currencies
Pricing of products sold by us is based upon figures calculated in
U.S. Dollars (US$). Prices displayed in other currencies are converted from
U.S. Dollars according to the most up to date conversion rates. Due to
fluctuating currency values, prices displayed in non-U.S. denominations of
currency on the Site, other than on the individual product page, may not be the
most current. Areas of the Site where non-U.S. denominations of currency might
be inaccurate include, but are not limited to, promotional banners, promotional
pages, and information on product category pages. The price displayed on an
individual product page, regardless of currency denomination, is the current
price you are liable to pay to us, excluding shipping.
Arbitration
Where the parties fail to settle dispute within 30 days after such
dispute occurs, they agree to submit such dispute to International Economic and
Trade Arbitration Commission (the "SCIA") for arbitration which shall
be conducted in accordance with the Commission's arbitration rules in effect at
the time of applying for arbitration. The arbitral awards are final and binding
upon both parties.
Applicable Law
These conditions are governed by and construed exclusively under American
law without regard to conflicts of laws principles.
Links
This site may contain links to other sites on the Internet that
are owned and operated by third parties. You acknowledge that here is not
responsible for the operation of or content located on or through any such
site.
Remedies
You agree that our remedy at law for any actual or threatened
breach of this Agreement would be inadequate and that we shall be entitled to
specific performance or injunctive relief, or both, in addition to any damages
that we may be legally entitled to recover, together with reasonable expenses
of any form of dispute resolution, including, without limitation, attorneys'
fees.
No right or remedy of we shall be exclusive of any other, whether
at law or in equity, including, without limitation, damages injunctive relief,
attorneys' fees and expenses.
No instance of waiver of its rights or remedies under these terms
and conditions shall imply any obligation to grant any similar, future or other
waiver.
Order Cancelation
Please note that packed or shipped orders cannot be canceled or
changed. Only orders that are paid, processing or partially shipped may be
modified. Please contact our dedicated customer service team as soon as
possible if you would like to cancel a shipped order. Our agents will help you
the best they can, however, if an order cannot be canceled, please accept the
package and refer to our warranty page.
Customer Code of Conduct
We are always here for our customers and will do our best to
resolve all issues to customer's satisfaction in a polite, professional and
amicable way. Thus, we will not tolerate any unacceptable or unreasonable
behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or
we may, for example, include but not be limited to any of the following:
- Aggressive, abusive and threatening behavior. Examples include:
any and all direct or implied threats on any communication channel;
intimidating language; personal and verbal abuse; sexist, racist, homophobic,
or derogatory remarks; rudeness; inflammatory statements; swearing; and
unsubstantiated allegations.
- Persistently making habitually demanding or vexatious
complaints, despite the matter having been fully addressed; similarly,
repeating complaints persisting despite reasonable and fair solutions being
offered in accordance with our policies.
- Asking, expecting or demanding staff to breach established
company policy guidelines, e.g. refund amount, time-frame, special compensation,
etc.; similarly, seeking an unrealistic outcome beyond the scope of our own
policies and procedures. By default, the refund amount cannot exceed the
original order amount paid to us.
- Repeatedly changing the nature (or focus) of a complaint or the
desired outcome, part way, after a formal response has been provided.
- Excessive number of complaints compared to the total purchase
value history. Including opening an excessive number of Live Chat or tickets.
For such behavior, complainants may be advised and formally
notified of the following:
- Their language is considered offensive, abusive, threatening,
and wholly unacceptable.
- They must refrain from using such language, intimidation, and
threats.
- There will be no further exchange of correspondence on the
matter if they persist with this behavior.
- We reserve the right to no longer accept orders from the
customer in the future without further notice."
The Complaint Escalation Process
This process applies strictly to Customer Service issues. For
separate legal issues such as copyright, please refer to our legal window here:
If the customer is dissatisfied with the solution offered by our
Customer Service, the customer may contact our Customer Service Supervisor by
submitting a new ticket in "submit a formal complaint" section as
follows:
Contact us > Submit a formal complaint.
Please contact us within 3 months from the shipment date if you
still have not received your package when shipped via standard, flat rate or
priority shipping. For Latin America this deadline is extended to 4 months for
postal deliveries. All expedited delivery issues must also be reported within 3
months from the shipment date. After this period, we will no longer be able to
offer compensation. Kindly note that packages shown as delivered on the
shipping courier's website by expedited shipping method are exempt from this
policy.
We respond to all complaints within 24 hours except on weekends and public holidays.
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